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Rotate iPhone from horizontal to vertical Moment closes

Bugs

It seems to me that an update a few months ago has made Moment a bit more inconvenient to use. This is the scenario: Holding my iPhone with the camera pointing at the ground. I swipe to get the control centre (I have moment there to replace the Apple camera app). I click the Moment app and it springs into action. I then hold the iPhone up and point the camera at the landscape. As I do this Moment closes and I am left wing a blank screen. This is so annoying. Mainly because I have to point the phone, then start the Moment app. It’s a small thing in the grand scheme, but the apple camera app doesn’t do this? Anyone else notice this?

Posted by An Anonymous User ·
Status: Rejected13 comments

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Comments13

  • Jamm Hostetler

    Team•

    Jun 15

    It sounds like something odd is going on with your phone specifically. Which iOS version and iPhone model are you using? Does this occur if you launch from the Home Screen and not the control center?

    • Wellco

      •

      Aug 8

      Yes it happens from the Home Screen. If you start the Moment app from the Home Screen with the camera pointing at you feet, and as it starting you point the camera horizontally it’s as if phones accelerometer is killing Moment. If it’s my phone setting can you suggest how to try and fix it please

      • Jamm Hostetler

        Team•

        Aug 8

        I still need to know which iPhone and iOS version you’re running. A quick screen recording would be great as well. We haven’t had a single additional report of anything like this, nor have I been able to reproduce.

        • Wellco

          •

          Aug 8

          This is on an iPhone13 Pro running the latest iOS. Today I noticed it didn’t happen when I tried to figure out how to do a screen capture. I gave up since it was working

          Then I went out and tried to take some pictures and it was back. Very frustrating. Note that I put the app on my Home Screen to replace the Apple camera app. I don’t know if many folks do this?

          If I start the app from the normal icon, I don’t think there is an issue, although I almost never launch Moment in this way.

          If you have any tips for a screen recording I would be happy to get something to you.

          Cheers

          • Jamm Hostetler

            Team•

            Aug 8

            Ah, do you mean the Lock Screen then?

            Please try the following:

            • Open the Settings app

            • Tap Privacy & Security

            • Tap Analytics & Improvements

            • Tap Analytics Data

            • Search for Moment or Pro Camera

            • If there is a matching result, please upload it here

            • Wellco

              •

              Aug 8

              Yes sorry I did mean the lock screen. I did as you said but didn’t find any entries for Moment or Camera Pro

              Thanks for your help

              • Jamm Hostetler

                Team•

                Aug 9

                Some more questions:

                • Do you have “Ignore System Portrait Lock” enabled in the app’s settings?

                • Does this happen only if you rotate the device while the app is still starting up?

                • Wellco

                  •

                  Aug 9

                  Almost never use portrait lock.

                  THX..

                  • Jamm Hostetler

                    Team•

                    Aug 9

                    Thanks. Still curious about that second question -essentially, can you get this to happen if you wait until the app has fully launched before rotating the device?

                    • corso.tim@gmail.com

                      •

                      Aug 19

                      It’s still a problem on my phone 😐 I thought it was gone, but no

                      • Jamm Hostetler

                        Team•

                        Aug 19

                        Trying very hard to reproduce on my iPhone 13 Pro and still unable. Could you send a screenshot of your settings as shown below? Thanks!